Refund and Returns Policy

Effective Date: December 23, 2024

At Giggly.Site, we strive to ensure your complete satisfaction with our luxury cameras and related products. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions under which returns, refunds, and exchanges are handled.

1. Returns

Eligibility for Returns:
You may return products purchased from Giggly.Site within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Some items may be exempt from being returned, such as personalized or customized products.

Non-Returnable Items:

  • Customized or personalized items.
  • Items marked as non-returnable.
  • Products damaged due to misuse or mishandling after delivery.

Return Process:

  1. Contact Us: Before returning an item, please contact our customer service team at info@giggly.site or call us at (606) 326-1523 to obtain a Return Merchandise Authorization (RMA) number and instructions.
  2. Prepare the Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
  3. Ship the Item: Send the package to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to our error.

Inspection and Approval:
Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. If approved, we will process your refund or exchange as per your preference.

2. Refunds

Refund Eligibility:
Refunds are granted for eligible returns in accordance with this policy. Refunds do not include shipping costs unless the return is due to our error.

Refund Process:

  1. Approval: After inspecting the returned item, we will notify you of the approval or rejection of your refund.
  2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  3. Notification: You will receive an email confirmation once the refund has been processed.

Partial Refunds:
In certain situations, only partial refunds may be granted, such as:

  • Items not in their original condition.
  • Items returned more than 30 days after delivery.
  • Damaged or missing parts for reasons not due to our error.

3. Exchanges

Exchange Eligibility:
Exchanges are available for defective or damaged items within 30 days of delivery. If you need to exchange an item for the same or a different product, please contact us to initiate the exchange process.

Exchange Process:

  1. Contact Us: Reach out to our customer service team to request an exchange.
  2. Return the Item: Follow the return instructions provided, including obtaining an RMA number.
  3. Receive Replacement: Once the returned item is inspected and approved, we will ship the replacement product to you.

Unavailable Products:
If the desired replacement product is unavailable, we will issue a refund following the Refunds section above.

4. Defective or Damaged Items

Reporting Issues:
If you receive a defective or damaged item, please contact us immediately at info@giggly.site or call (606) 326-1523 within 7 days of receipt. Provide detailed information and, if possible, photographic evidence of the defect or damage.

Resolution:
Upon verification, we will offer a replacement, repair, or refund at no additional cost. We may require you to return the defective or damaged item before processing the resolution.

5. Return Shipping Costs

Customer Responsibility:
Unless the return is due to our error or the item is defective/damaged, customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

Shipping Address:
Returns should be sent to the address provided by our customer service team after contacting us for an RMA number.

6. Timing

Return Window:
Returns must be initiated within 30 days of the delivery date. After this period, we cannot offer refunds or exchanges.

Refund Timing:
Once your return is received and inspected, refunds will be processed within 7-10 business days.

7. Non-Refundable Fees

Certain fees are non-refundable, including:

  • Shipping and handling fees.
  • Restocking fees (if applicable).
  • Taxes and duties.

8. How to Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please reach out to us: